Full Terms & Conditions

These Terms & Conditions form the entire agreement between Lakeland Camper Hire (“the Company”) and the Hirer and apply to all bookings and hire periods unless otherwise agreed in writing.

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1. Definitions

1.1 “Company” means Lakeland Camper Hire.

1.2 “Hirer” means the person named on the booking confirmation and rental agreement and includes any additional authorised driver approved by the Company.

1.3 “Vehicle” means the campervan supplied for hire together with all keys, key fobs, equipment, accessories and onboard systems.

1.4 “Hire Period” means the agreed dates and times of hire as confirmed in writing by the Company.

1.5 “Security Deposit” means the £750 refundable deposit paid by the Hirer prior to hire to secure performance of obligations under this agreement.

1.6 “Total Hire Fee” means the full rental charge for the Hire Period excluding the Security Deposit.

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2. Booking & Payment

2.1 A non-refundable booking deposit of £200 is required at the time of booking to secure the Hire Period.

2.2 Payment of the booking deposit constitutes acceptance of these Terms & Conditions.

2.3 The remaining balance of the Total Hire Fee is due six (6) weeks prior to the start of the Hire Period.

2.4 Where a booking is made within six (6) weeks of the Hire Period, full payment of the Total Hire Fee is required at the time of booking.

2.5 Failure to pay the balance by the due date may result in cancellation of the booking without further notice and retention of sums paid in accordance with Section 3.

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3. Cancellation Policy

3.1 The £200 booking deposit is non-refundable.

3.2 If the Hirer cancels the booking:

3.2.1 More than six (6) weeks before the Hire Period – the £200 booking deposit will be retained.

3.2.2 Between six (6) weeks and two (2) weeks before the Hire Period – 50% of the Total Hire Fee will be retained.

3.2.3 Less than two (2) weeks before the Hire Period – 100% of the Total Hire Fee will be retained.

3.3 For the purposes of calculating cancellation periods, notice shall be measured from 00:00 hours on the first day of the Hire Period.

3.4 Failure to collect the Vehicle at the agreed time shall be treated as a cancellation and no refund shall be payable.

3.5 Failure to provide required documentation or satisfy driver eligibility requirements prior to the Hire Period shall result in cancellation without refund.

3.6 The Company strongly recommends that the Hirer obtains independent travel or cancellation insurance.

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4. Driver Eligibility & Documentation

4.1 All drivers must:

4.1.1 Be aged between 25 and 75 years at the commencement of the Hire Period.

4.1.2 Have held a full UK or EU driving licence for a minimum of two (2) years.

4.1.3 Have no more than two sets of three (3) penalty points endorsed on their licence.

4.1.4 Have no more than one fault or outstanding insurance claim within the previous three (3) years.

4.2 Prior to the start of the Hire Period, the Hirer must provide:

4.2.1 A copy of the photocard driving licence (front and back).

4.2.2 A valid DVLA check code (for UK licence holders).

4.2.3 Two proofs of address from separate sources dated within ninety (90) days of the Hire Period.

4.2.4 A signed rental agreement confirming acceptance of these Terms & Conditions.

4.2.5 A cleared and traceable Security Deposit from the primary Hirer.

4.3 The Company reserves the absolute right to refuse hire if insurer underwriting criteria are not satisfied.

4.4 The provision of false, misleading or incomplete information shall invalidate insurance cover and may result in cancellation without refund and full liability under Section 5.

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5. Insurance & Excess

5.1 Fully comprehensive insurance is included in the Total Hire Fee, subject to compliance with insurer requirements and these Terms & Conditions.

5.2 The standard insurance excess is £750 per claim.

5.3 The Hirer is responsible for loss or damage to the Vehicle up to the value of the applicable insurance excess.

5.4 An additional excess may apply depending on licence type, driving history or insurer referral requirements.

5.5 Insurance cover may be invalidated where:

5.5.1 Driver eligibility requirements are not met;

5.5.2 False declarations are made;

5.5.3 The Vehicle is used in breach of these Terms & Conditions;

5.5.4 The Hirer fails to comply with accident reporting requirements set out in Section 15.

5.6 If insurance cover is invalidated as a result of breach of these Terms & Conditions, negligence, reckless use or false declaration by the Hirer, the Hirer shall be fully liable for:

5.6.1 The total cost of repair or replacement of the Vehicle;

5.6.2 Recovery and storage costs;

5.6.3 Third-party claims and liabilities;

5.6.4 Legal fees, administrative costs and associated expenses.

5.7 The Hirer acknowledges that invalidation of insurance may result in liability exceeding both the Security Deposit and the standard insurance excess.

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6. Security Deposit & Vehicle Condition

6.1 A Security Deposit of £750 is required three (3) days prior to the commencement of the Hire Period.

6.2 The deposit must be paid via a cleared and traceable method from the primary Hirer.

6.3 Prior to handover, a condition check will be completed and the Vehicle’s condition recorded.

6.4 The Hirer will have the opportunity to review and confirm the Vehicle’s condition at collection.

6.5 Photographic or video evidence may be used to record the condition of the Vehicle at both collection and return.

6.6 Upon return of the Vehicle, a further inspection will be carried out.

6.7 The Security Deposit may be used to cover:

6.7.1 Damage to the Vehicle (including interior damage);

6.7.2 Missing equipment or accessories;

6.7.3 Fuel discrepancies;

6.7.4 Late return charges;

6.7.5 Excessive cleaning beyond reasonable use;

6.7.6 Any breach of these Terms & Conditions.

6.8 Fair wear and tear is excluded.

6.9 Following satisfactory inspection, the Security Deposit will be released within five (5) working days.

6.10 Where damage requires further assessment or repair estimates, the Company reserves the right to retain the Security Deposit until the cost of repair is confirmed.

6.11 Where any deduction is made from the Security Deposit, the Company will provide reasonable notification outlining the nature of the charge.

6.12 The Hirer must notify the Company in writing of any dispute relating to such deduction within seven (7) days of notification.

6.13 Failure to raise a dispute within this timeframe shall be deemed acceptance of the deduction.

6.14 The Security Deposit does not limit the Hirer’s liability under this agreement. The Hirer remains liable for any losses, damage or costs exceeding the value of the Security Deposit.

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7. Additional Charges & Deductions

7.1 The Company reserves the right to deduct reasonable costs from the Security Deposit or charge the Hirer directly for losses arising during the Hire Period, including but not limited to:

7.1.1 Damage to the Vehicle (interior or exterior);

7.1.2 Missing or damaged equipment, accessories or keys;

7.1.3 Excessive cleaning beyond reasonable use;

7.1.4 Refuelling where the Vehicle is not returned with the agreed fuel level;

7.1.5 Late return charges;

7.1.6 Traffic offences, parking penalties, toll charges or congestion charges incurred during the Hire Period;

7.1.7 Recovery costs where the Vehicle is not returned to the agreed location;

7.1.8 Costs arising from breach of these Terms & Conditions.

7.2 Where third-party charges are received after the Security Deposit has been released, the Company reserves the right to recover such sums from the Hirer.

7.3 The Company will provide reasonable evidence of any deduction upon request.

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8. Prohibited Use

8.1 The Vehicle must not be used:

8.1.1 For any illegal purpose or in breach of road traffic legislation;

8.1.2 For racing, track use, competition, time trials or performance testing;

8.1.3 Off-road, on unsealed roads, unsuitable terrain or routes not reasonably appropriate for a campervan;

8.1.4 In conditions where it would be unsafe to do so, including severe weather, flooding or high winds;

8.1.5 Outside the United Kingdom;

8.1.6 By any person not named on the rental agreement;

8.1.7 While under the influence of alcohol, drugs or medication affecting driving ability;

8.1.8 For the carriage of goods exceeding the Vehicle’s permitted weight limits;

8.1.9 To carry more passengers than there are seatbelts fitted;

8.1.10 For smoking or vaping;

8.1.11 For the carriage of animals;

8.1.12 Within airport restricted zones, airfields or any area requiring special driving permits unless expressly authorised.

8.2 The Vehicle must not be driven negligently, recklessly or in a manner likely to cause damage.

8.3 Attendance at festivals, large-scale events or similar gatherings is not permitted without prior written approval from the Company.

8.4 Breach of this section may invalidate insurance cover and render the Hirer fully liable for all resulting loss, damage and associated costs.

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9. Hirer Responsibilities

9.1 The Hirer agrees to take reasonable care of the Vehicle at all times.

9.2 The Vehicle must be locked and secured when unattended.

9.3 The Hirer must comply with all operating instructions provided at handover.

9.4 The Hirer is responsible for understanding the Vehicle’s dimensions, including height and width.

9.5 The Hirer shall be liable for any damage resulting from impact with overhead structures, barriers, trees, buildings or similar obstructions.

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10. Vehicle Dimensions & Height Restrictions

10.1 The Hirer acknowledges that the Vehicle is larger and taller than a standard passenger car and accepts responsibility for understanding its dimensions.

10.2 The Hirer must not drive the Vehicle under bridges, height barriers, car park entrances, structures or obstacles where sufficient clearance cannot be guaranteed.

10.3 Damage caused by height misjudgement is not considered fair wear and tear.

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11. Gas, Electrical & Onboard Equipment Use

11.1 The Hirer agrees to operate all gas, electrical and onboard systems strictly in accordance with the instructions provided at handover.

11.2 The Hirer must not tamper with, modify, disconnect or interfere with any gas, electrical, heating, battery, plumbing or mechanical systems within the Vehicle.

11.3 The Hirer must ensure that gas appliances are turned off when not in use and that ventilation requirements are followed at all times.

11.4 The Hirer shall be fully liable for any damage, loss, fire, system failure or associated cost arising from misuse, negligence or failure to follow operating instructions.

11.5 The Vehicle is equipped with safety devices including smoke alarms and carbon monoxide alarms. The Hirer must not disable, remove or interfere with such devices.

11.6 Any loss or damage resulting from interference with safety systems shall render the Hirer fully liable for all resulting losses.

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12. Cleaning, Interior Condition & Waste Disposal

12.1 The Vehicle must be returned in a clean and tidy condition consistent with reasonable use during the Hire Period.

12.2 The Vehicle must be returned free from general waste, food waste and personal belongings.

12.3 All rubbish must be removed prior to return.

12.4 All cooking areas, utensils, fridge compartments and food storage areas must be left in a clean condition.

12.5 Any grey water or waste water tanks must be emptied appropriately before return.

12.6 Failure to return the Vehicle in accordance with this section may result in reasonable cleaning or waste disposal charges deducted from the Security Deposit.

12.7 Cleaning required as a result of smoking, vaping or pet carriage shall not be considered reasonable use and shall be chargeable.

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13. Vehicle Tracking & Telematics

13.1 The Vehicle is fitted with a GPS tracking and telematics system for security, insurance compliance and asset protection purposes.

13.2 The system may record location data and limited operational information relating to the Vehicle.

13.3 Location data may be accessed by the Company where reasonably necessary for:

13.3.1 Theft recovery;
13.3.2 Failure to return the Vehicle at the end of the Hire Period;
13.3.3 Insurance investigation or claims handling;
13.3.4 Protection of the Company’s legitimate business interests;
13.3.5 Compliance with legal or regulatory obligations.

13.4 The Company does not use tracking data for routine monitoring of the Hirer’s movements during lawful use of the Vehicle.

13.5 Tracking data is processed in accordance with Section 20 and applicable UK data protection legislation.

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14. Fuel Policy

14.1 The Vehicle will be supplied with a full tank of fuel unless otherwise agreed.

14.2 The Vehicle must be returned with the same fuel level as supplied.

14.3 Where the Vehicle is returned with less fuel than supplied, the Company reserves the right to charge the cost of refuelling at the prevailing local pump rate plus a reasonable administration charge.

14.4 Use of incorrect fuel renders the Hirer fully liable for all resulting recovery, repair and associated costs.

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15. Accidents, Damage & Incident Reporting

15.1 In the event of any accident, collision, theft, fire, vandalism or damage (however minor), the Hirer must:

15.1.1 Notify the Company immediately and in any event within 24 hours of the incident.
15.1.2 Notify the police where required by law or where another vehicle or third party is involved.
15.1.3 Obtain the names, addresses, contact details, vehicle registration numbers and insurance information of any third parties involved.
15.1.4 Take photographs of the scene, Vehicle position and all damage where it is safe to do so.
15.1.5 Complete and return any accident or incident report form requested by the Company or insurer within 36 hours.

15.2 The Hirer must not admit liability, responsibility or fault to any third party.

15.3 The Hirer must forward to the Company immediately any notice, letter, claim, legal document or correspondence relating to the incident.

15.4 The Vehicle must not be repaired, altered or moved from a place of safety without the Company’s prior written consent, except where necessary to prevent further damage or ensure safety.

15.5 The Hirer must take reasonable steps to secure and safeguard the Vehicle following any incident.

15.6 Failure to comply with this section may invalidate insurance cover and render the Hirer fully liable for all losses, costs and associated expenses.

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16. Breakdown & Mechanical Issues

16.1 In the event of breakdown or mechanical failure, the Hirer must contact the designated breakdown provider using the details supplied at handover.

16.2 The Hirer must not arrange independent recovery or repairs without prior written consent from the Company, except where required for immediate safety.

16.3 The Company shall not be liable for consequential losses, alternative accommodation costs, missed bookings, travel disruption or similar indirect losses arising from mechanical failure beyond its reasonable control.

16.4 Where breakdown or damage is caused by misuse, negligence or breach of these Terms, the Hirer shall be responsible for all associated costs.

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17. Late Return

17.1 The Vehicle must be returned at the agreed time and location.

17.2 Late return will incur a charge of £50 per hour.

17.3 Where delay exceeds four (4) hours, the Company reserves the right to charge the prevailing daily hire rate in addition to hourly charges.

17.4 The Hirer shall be liable for any losses suffered by the Company as a result of late return affecting subsequent bookings.

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18. Maximum Hire Period & Failure to Return

18.1 The maximum continuous Hire Period permitted without written agreement is twenty-one (21) days.

18.2 The Vehicle must be returned to the agreed location at the end of the Hire Period.

18.3 If the Vehicle is not returned at the agreed time and location, and no prior arrangement has been made, the Company reserves the right to:

18.3.1 Charge additional hire fees at the prevailing daily rate;
18.3.2 Recover the Vehicle without notice;
18.3.3 Report the Vehicle as unlawfully retained where appropriate.

18.4 The Hirer shall be responsible for all reasonable costs incurred in recovering the Vehicle, including transport, storage, legal and administrative expenses.

18.5 Insurance cover may cease if the Vehicle is retained beyond the agreed Hire Period without authorisation.

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19. Keys, Security Devices & Supplied Items

19.1 The Hirer is responsible for the safekeeping of all Vehicle keys, key fobs, alarms, immobiliser devices and any other security-related devices supplied with the Vehicle.

19.2 All keys and supplied devices must be returned to the Company at the end of the Hire Period.

19.3 If any keys or devices are lost, damaged or not returned, the Company reserves the right to deduct the reasonable costs of replacement, programming, recovery or associated services from the Security Deposit.

19.4 The Company accepts no responsibility for any personal items left attached to keys or devices.

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20. Data Protection & Privacy

20.1 The Company processes personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

20.2 Personal data collected may include, but is not limited to:

20.2.1 Driving licence details;
20.2.2 DVLA check codes and driving history information;
20.2.3 Proof of address documentation;
20.2.4 Contact details and booking information;
20.2.5 Payment and deposit details.

20.3 Personal data is processed for the purposes of:

20.3.1 Administering and performing the hire agreement;
20.3.2 Verifying driver eligibility and insurance compliance;
20.3.3 Fraud prevention and risk assessment;
20.3.4 Fulfilling legal, regulatory and accounting obligations.

20.4 The lawful basis for processing personal data is:

20.4.1 Performance of a contract;
20.4.2 Compliance with legal obligations;
20.4.3 Legitimate business interests in protecting assets and preventing fraud.

20.5 Personal data may be shared where necessary with:

20.5.1 Insurance providers and claims handlers;
20.5.2 Breakdown assistance providers;
20.5.3 Law enforcement or regulatory authorities where legally required.

20.6 Personal data will be retained only for as long as reasonably necessary to fulfil contractual, legal, insurance or accounting obligations.

20.7 The Hirer has the right to request access to, rectification or erasure of personal data, subject to statutory limitations.

20.8 Further details of data processing are set out in the Company’s Privacy Policy.

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21. Company Cancellation & Termination Rights

21.1 The Company reserves the right to cancel a booking prior to the commencement of the Hire Period where:

21.1.1 Required documentation is not supplied;
21.1.2 Driver eligibility criteria are not met;
21.1.3 Payment is not received in accordance with Section 2;
21.1.4 False or misleading information has been provided;
21.1.5 The Vehicle becomes unavailable due to mechanical failure, accident damage or circumstances beyond the Company’s reasonable control.

21.2 Where cancellation occurs due to Vehicle unavailability prior to hire, the Company shall offer alternative dates or a refund of monies paid. No further compensation shall be payable.

21.3 The Company reserves the right to terminate the Hire Period immediately and without refund where the Hirer commits a serious breach of these Terms & Conditions.

21.4 In the event of termination for breach, the Company may recover the Vehicle and the Hirer shall remain liable for all resulting costs.

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22. Force Majeure

22.1 The Company shall not be liable for failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control.

22.2 Such events include, but are not limited to:

22.2.1 Severe weather;
22.2.2 Flooding;
22.2.3 Road closures;
22.2.4 Government restrictions;
22.2.5 Industrial action;
22.2.6 Mechanical failure prior to hire;
22.2.7 Acts of God or similar unforeseeable circumstances.

22.3 In such circumstances, the Company may offer alternative dates or refund monies paid. No liability shall arise for consequential or indirect losses.

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23. Limitation of Liability

23.1 Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

23.2 Subject to Clause 23.1, the Company shall not be liable for:

23.2.1 Loss of holiday enjoyment;
23.2.2 Loss of income or earnings;
23.2.3 Loss of bookings or business;
23.2.4 Consequential, indirect or special losses.

23.3 The Company’s total aggregate liability arising under or in connection with the Hire Period shall not exceed the Total Hire Fee paid, except where prohibited by law.

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24. Indemnity

24.1 The Hirer agrees to indemnify and hold harmless the Company, its directors, employees, agents and representatives against any loss, liability, claim, demand, damage, cost or expense (including reasonable legal fees) arising from:

24.1.1 Breach of these Terms & Conditions by the Hirer;
24.1.2 Negligent, reckless or unlawful use of the Vehicle;
24.1.3 Use of the Vehicle in breach of insurer requirements;
24.1.4 Any third-party claim arising during the Hire Period where such claim results from the Hirer’s actions or omissions.

24.2 This indemnity shall survive termination of the Hire Period.

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25. Entire Agreement

25.1 These Terms & Conditions, together with the booking confirmation and rental agreement, constitute the entire agreement between the parties.

25.2 No oral statements, representations or assurances shall form part of this agreement unless confirmed in writing by the Company.

25.3 The Hirer acknowledges that they have not relied upon any representation other than those expressly set out in this agreement.

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26. Waiver

26.1 Failure or delay by the Company in enforcing any provision of these Terms & Conditions shall not constitute a waiver of that provision or any other rights.

26.2 Any waiver must be expressly agreed in writing

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27. Assignment

27.1 The Hirer may not assign, transfer, sub-let or otherwise dispose of the Hire Period, the Vehicle or this agreement without prior written consent of the Company.

27.2 The Company may assign its rights and obligations under this agreement where reasonably necessary.

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28. Complaints

28.1 Any complaint must be raised in writing as soon as reasonably practicable.

28.2 The Company will acknowledge and investigate complaints promptly and fairly.

28.3 Raising a complaint does not entitle the Hirer to withhold payment or breach these Terms & Conditions.

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29. Survival

29.1 Any provisions of these Terms & Conditions which by their nature are intended to survive termination of the Hire Period shall remain in full force and effect.

29.2 This includes (without limitation) clauses relating to liability, indemnity, payment obligations, data protection and dispute resolution.

 

30. Governing Law

30.1 This agreement shall be governed by and construed in accordance with the laws of England and Wales.

30.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising under or in connection with this agreement.